Helzberg Diamonds in Portage, MI Closed now

Reviews about Helzberg Diamonds

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  October 19, 2019, by Anne Kemerling
  They discovered my setting was done improperly by another jeweler. I had one week until my 40th high school reunion. They repaired it and had it back to me in 3 days--before it was even promised. Great job!
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  May 09, 2019, by Jen K
  My husband and I have had VERY good experiences with the customer service reps that know their job. The ones that don't, unfortunately, have been extremely bad experiences. Like..Writing down the wrong size so when I got my wedding rings they were too big, also they were not soldered together as I had asked them to be and also paid for the soldering. That same time, I did not receive a call when the rings were ready the 2nd time. Luckily I didn't need them right away because my amazing husband was just upgrading my wedding set. I did find out though, that they had put a rush on the order because the rep messed it up so it only took two days. Although, after three weeks, I finally called them to see what the holdup was. That was extremely frustrating. At the same time, we wouldn't go any place else to buy our jewelry. The good experiences definitely weigh out the bad. The customer service reps that actually know their job, take very good care of us and our jewelry. When I go into the store and the reps that don't know what they're doing (and are sometimes rude) are working, we leave and come back another day. As for the watches and rings and other jewelry that we have purchased there, we have never had an issue with them, only the service. We are definitely returning customers! ...this weekend were actually going in to purchase a wedding band that I'm able to wear while working in surgery since I'm not able to wear my larger rings. Hopefully, the knowledgeable reps will be working!