American Freight Furniture and Mattress in Portage, MI Open now

Reviews about American Freight Furniture and Mattress

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  August 23, 2019, by David Jones
  I came into American Freight and was helped almost immediately. I told the salesman Mike what I wanted, and he showed it to me right away and it was perfect. I got a beautiful chair side table.
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  July 11, 2019, by Aaron Kelley
  Via my friend Stephani: I placed an order for new furniture over a month ago. In between me placing my order and yesterday, I called 3 times to see when I should expect my furniture. The response was always the same: “Your furniture is not in yet.” Growing frustrated with that reply, I decided to take a trip to the store yesterday to see what was going on. The initial employee told me that he was unauthorized to look up customer’s orders; that is typically a manager’s job. He told me he could call a manager and call me later. This answer was completely unacceptable as I have been getting runaround responses this entire time. I needed to know something about my furniture ASAP. He reluctantly called a manager who was able to assist me. From speaking with the manager, I was informed that no one fulfilled my order to have my furniture delivered to me! How is this possible? American Freight was ok with taking my money, but couldn’t be bothered with actually placing the order? Even worse, instead of telling me this, I was just misled by employees saying it wasn’t in. Of course unordered furniture wouldn’t come in! I am confused as to why nobody thought to check why the furniture was taking so long to arrive. If I hadn’t gone to the store to inquire about it, would I have ever been informed about the situation? Please do NOT spend your money with American Freight. For all they offer with discounted furniture, they lack in integrity and professionalism.